THE RIGHT TO INFORMATION ACT, 2005

INFORMATION BROCHURE

TELANGANA STATE CONSUMER DISPUTES REDRESSAL COMMISSION, HYDERABAD

4 (1) (b): Particulars of its Organization, Functions and Duties.

1.1. Name of the Organization:

Telangana State Consumer Disputes Redressal Commission,

Eruvaka Building, Khairatabad, Hyderabad – 500 004.

Phone: (040) 233 94 399.

Functions and Duties:

The Telangana State Consumer Disputes Redressal Commission, Hyderabad has been established to hear and decide the consumer complaints/appeals as per the provisions of the Consumer Protection Act, 2019. The State Commission hears complaints filed by the complainants and appeals filed by the appellants on the decisions taken by the respective District Commissions. State Commission hears and decide the Consumer Complaints, where the value of the goods or services paid as consideration, exceeds rupees One crore, but does not exceed rupees Ten crore.

Powers and duties of its Officers and employees:

The President and Four Members constitute full bench to hear and decide consumer complaints/appeals. The Jurisdiction of the State Commission for hearing consumer cases is defined under Section 47 of the Consumer Protection Act, 2019.

2.2. President is the Head of Department in respect of State Commission and District Commissions and exercises enhanced financial powers in respect of specific items of expenditure delegated by the Governor for the State of Telangana.

2.3. There are 12 District Commissions in the State of Telangana. The President and two members of these District Commissions constitute full bench and are competent to hear and decide the consumer complaints where the value of goods and services, considerations paid upto Rupees One Crore. The Head of the office of the District Commission is President

2.4. Designated Officer is the Head of the Ministerial Establishment of the State Commission and District Commissions and exercises such powers and functions as are conferred upon him/her by the President of the State Commission from time to time. He/She is assisted by the Assistant Registrar, Section Officer, Assistant Section Officers and other staff in the day to day office work.

3. Procedure will be followed in the decision making process, including channels of supervision and accountability.

3.1. The State Commission and District Commissions are responsible

for hearing consumer complaints/appeals under the provision of

Consumer Protection Act, 2019 and Rules and also Regulations

Framed by the NCDRC.

The bench of the State Commission comprises of one President and not less than four or not more than such number of members as may be prescribed in consultation with the Central Government. And Each District Commission shall consist of a President and not less than two and not more than such number of members as may be prescribed, in consultation with the Central Government., who hear and decide the Consumer Complaints/Appeals as per provisions of the Consumer Protection Act, 2019.

4. Norms set by it for the discharge of its functions:

4.1. As per provisions of the Consumer Protection Act, 2019, every complaint/ appeal shall be heard as expeditiously as possible and endeavour shall be made to decide the complaint within a period of three months from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities

5. Rules, Regulations, Instructions, Manuals and Records held by it or under its control or used by its employees for discharging its functions.

5.1. The Telangana State Consumer Commission is governed by the Consumer Protection Act,2019 and the following main rules/regulations have been framed from time to time.

a) The Consumer Protection Act, 2019. www.ncdrc.nic.in.

b) The Telangana Consumer Protection Rules, 2020. www.scdrc.tg.nic.in

c) Consumer Protection Regulations, 2020. www.ncdrc.nic.in.

5.2. Record of consumer complaints/appeals is maintained and kept in Record Room of the Commission/District Commissions by the employees and the copies are supplied as per the provision of regulations.

6. A statement of categories of the documents that are held by it or under its control.

6.1. The following category of documents/records are held by the State Commission and District Commissions:

1) Consumer Complaints (CC).

2) Appeals (FA)

3) Interlocutory Applications (IA)

4) Revision Petitions (RP)

5) Execution Applications (EA)/ Penalty Petitions (PP)

7. Particulars of any arrangement that exists for consultation with, or representation by the members of the public in relation to the formulation of its policy or implementation thereof.

7.1. The State Commission and District Commissions are being quasi judicial institutions headed by the Judicial Officers, no arrangement for consultation with or representation of members among public exists.

8. A Statement of Board, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice and as to whether meeting of those Boards, Councils, Committees and other bodies are open to the public, or the minutes of such meetings are accessible to the public.

8.1. There is State Commission at State level and District Commission at District level. The Judgments of these quasi judicial institutions are pronounced in open court and accessible on Commission website www.scdrc.tg.nic.in/www.ncdrc.nic.in

9. A directory of its officers and employees.

9.1. The Directory of officers and employees as per Annexure-I.

10. Monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations.

10.1. A list of employees with their pay as per Annexure-II.

11. Budget allocated to its agency, indicating the particulars of all the plans, proposed expenditures and reports on disbursements made.

11.1. There is no separate plan. However allocation of budget under Head of Account 3456 – Food & Civil Supplies, 001 – Direction and Administration, 05 – Consumer Protection Act (Non-Plan) under different standard object of Expenditure i.e., Salary, wages, Traveling expenses, office expenses, Medical Reimbursement, Motor Vehicle, Transfer Traveling Allowance etc., for the payment of salary, wages and other day to day expenditure required to run office, provided by the State Government from time to time on yearly basis.

12. Manner of execution of subsidy programmes, including the amount allocated and the details of beneficiaries of such programmes.

12.1. Not applicable.

13. Particulars of recipients of concessions, permits or authorizations granted by it.

13.1. Not applicable.

14. Details in respect of information, available to or held by it, reduced in an electronic form.

14.1. Most of the information i.e., orders/cause lists/status of cases filed before the State Commission & District Commissions is reduced in an electronic form.

15. Particulars of facilities available to the citizens for obtaining information, including the working of a library or reading room, if maintained for public use.

15.1. The citizens are free to file complaints for redressal of their disputes relating to any defective goods and deficiency in service and the court library is accessible to the litigants and their counsel as per their requirement.

16. Names, designations and other particulars of Public Information Officers.

16.1. The particulars of Public Information Officers as per Annexure-III.

ANNEXURE – I

The Directory of Officers:

S.No.	Name	Designation
1.	Sri Justice MSK Jaiswal	Hon’ble President
2.	Smt.Meena Ramanathan	Hon’ble Member
1.	Sri VPVR Murthy	Assistant Registrar
2.	Sri. N.Ram Kumar	P.A. to Hon’ble President.
3.	Sri K.Thirumala Rao	Section Officer
3.	Smt.Marudwathi	Court Master
5.	Sri P.Bhaskar	Court Officer

ANNEXURE – II

A list of employees with their Pay /remuneration:

Gazetted Officers.

S.No.	Name & Designation of the employee	Pay in Rs.
1.	Sri VPVR Murthy, Assistant Registrar	61450
2.	Sri. N.Ram Kumar, P.A. to Hon’ble President	47330
3.	Sri K.Thirumal Rao, Section Officer	55410
4.	Smt.Marudwathi, Court Master	47330
5.	Sri P.Bhaskar, Court officer	55410
	Non-Gazetted Officers.
6.	Sri Rajaiah, Assistant Section Officer	36070
7.	Sri Y.Srinivasa Rao, Assistant Section Officer	31460
8.	Assistant Section Officer (Vacant)	-
9.	Sri G.Sreeramulu, Jr. Asst., cum Typist	33220
10.	Sri P.Praveen Kumar, Jr. Asst., cum Typist	30580
11.	Sri C.V.Ram Reddy, Photocopier Operator	32340
	Class-IV Employees
13	Sri V.Rajagopalan, Office Subordinate	38130
14	Office Subordinate (Vacant)	-
15	Smt. B.Eswaramma, Office Subordinate	32340
16	Smt. Sabera Begum, Sweeper/Scavenger	25840
17	Sri A.Sreedhar, Office Subordinate	15460

ANNEXURE – III

S.No.	Name	Designation	Contact No.
1.	Sri VPVR Murthy, Designated Officer cum Assistant Registrar	Appellate Authority	040 – 23394399
2.	Sri. N.Ram Kumar, P.A. to Hon’ble President	Public Information Officer	040 – 23394399
3.	K.Ravi Prakash, Sheristhadar	Asst. Public Information Officer	040 - 23394399

Working Hours:

10.30 a.m., to 05.00 p.m. on each working day.

Holidays:

All Telangana State Government Holidays.

Time Frame:

Telagnana State Commission based on information will be

supplied 1-30 days.

Fees:

Application Fee Rs. 10/-.

Photocopy Rs. 2/- per page.

Inspection of record. No fee for one hour.

Thereafter Rs.5/- for

each 15 minutes.

Diskette or Floppy. Rs. 50/- each.

(The Draft/Postal Order towards the fee should be in favor of

The Public Information Officer, Telangana State Consumer Disputes Redressal Commission payable at Hyderabad.

THE PARTICULARS OF TELANGANA STATE COMMISSION

The address of the Telangana State Commission:

a) Postal Address :Telangana State Consumer Disputes

Redressal Commission, Eruvaka Building,

Khairatabad, Hyderabad – 500 004.

b) E-mail I.D. : scdrc-ts.nic.in.

c) Website : www.scdrc.tg.nic.in

d) Phone no. : 040 – 23394399

e) Fax : 040 - 23394399